Our Policy
Returns, Cancellations & Order Policy
Every Ceylon Culture Vibes product is made especially for you. Please review our policy carefully before placing your order.
Made to Order
Every item is created just for you
Every product is custom-made after you place your order. Production begins shortly after your purchase is confirmed, which means we are unable to accept returns or exchanges for customer-related reasons such as changing your mind, ordering the wrong item, or selecting the wrong size.
Production typically begins within 2–5 business days after your order is placed.
Please review your order carefully before completing checkout.
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Cancellations
2-Hour Cancellation Window
We understand that mistakes can happen. You may request to cancel your order within 2 hours of placing it.
⏱ How to Cancel
Email ceylonculturevibes@gmail.com with your order number and the subject line "Cancellation Request" within 2 hours of purchase. Once production has begun, we are unable to cancel or modify your order.
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Returns & Exchanges
All sales are final
As all products are made to order, we do not accept returns or exchanges for:
- Change of mind
- Ordering the wrong item
- Incorrect size selection
- Colour variations caused by different screen settings
- Shipping delays caused by carriers, customs, or events beyond our control
- Incorrect or incomplete shipping address provided at checkout
Please review all product descriptions, size guides, and product images before placing your order.
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Damaged, Defective or Incorrect Items
We will always make it right
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
✅ How to Claim
Email ceylonculturevibes@gmail.com with your order number and clear photos showing the issue. After reviewing your claim, we will provide a replacement or refund, where appropriate, depending on the nature of the issue.
Claims submitted more than 14 days after delivery may not be eligible for a replacement or refund.
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Shipping
Fulfilled by trusted production partners
Our products feature original Ceylon Culture Vibes artwork and are professionally produced through trusted print partners using a made-to-order process.
Shipping times are estimates only and may vary due to customs processing, carrier delays, weather conditions, peak seasons, or other circumstances beyond our control.
If your order contains multiple products, they may be produced by different partners and arrive in separate packages.
International orders may be subject to customs duties, import taxes, or other fees charged by the destination country. These charges are the responsibility of the customer.
Shipping costs are calculated at checkout.
